What Is Support Coordination?
Support Coordination is a service designed to help individuals with disabilities navigate, understand, and maximize their support under the National Disability Insurance Scheme (NDIS). It ensures that participants receive the right services, make informed decisions, and achieve their personal goals.
At Disability Support Service Provider Preston, our experienced Support Coordinators work closely with individuals, their families, and service providers to create a well-structured support plan tailored to their unique needs.
Key Roles of Support Coordination
- Understanding Your NDIS Plan – We help you interpret your NDIS funding and identify the best ways to utilize it.
- Connecting You with Services – We link you to suitable service providers, community programs, and healthcare professionals that align with your goals.
- Building Independence – We empower you to develop the skills to manage your support independently.
- Problem Solving & Advocacy – We assist in resolving issues, advocating for your rights, and ensuring you receive high-quality care and services.
- Plan Implementation & Management – We guide you through implementing your plan, tracking progress, and making necessary adjustments to optimize outcomes.
Types of Support Coordination
Depending on the level of complexity and the individual’s needs, support coordination can take different forms. For example, under Australia’s National Disability Insurance Scheme (NDIS), there are three primary levels of support coordination:
1. Support Connection
- It focuses on helping participants understand and implement their NDIS plans.
- Provides fundamental guidance on connecting with service providers.
2. Support Coordination
- Offers more comprehensive assistance, including building a network of support and troubleshooting issues.
- Helps participants manage their budgets and monitor service delivery.
3. Specialist Support Coordination
- It is designed for individuals with highly complex needs who require intensive support.
- Involves working with multiple stakeholders to resolve crises, reduce barriers, and create innovative solutions.
Who Can Benefit from Support Coordination?
Support Coordination is ideal for NDIS participants who need guidance in managing their funded supports, making informed choices, and achieving greater independence.
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Complex Needs
People with multiple disabilities, chronic illnesses, or mental health conditions may struggle to coordinate services without assistance.
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Limited Resources
Those without strong family or social networks may rely on support coordinators to connect them with essential services.
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Barriers to Access
Individuals facing language barriers, cultural differences, or geographic isolation can benefit from tailored support.
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Life Transitions
Seniors transitioning into aged care, young adults entering adulthood, or individuals moving out of institutional settings often need help navigating new systems.

Benefits of Support Coordination
Support coordination offers numerous advantages for participants, their families, and the broader community. Some key benefits include:
- Improved Outcomes
Participants receive timely, relevant, and coordinated support, leading to better health, well-being, and independence. - Reduced Stress
Families and caregivers experience less burden knowing that a professional manages care logistics. - Cost Efficiency
Support coordination ensures resources are used effectively by streamlining services and avoiding duplication. - Empowerment and Choice
Participants are actively involved in decision-making, giving them greater control over their lives. - Holistic Approach
Support coordinators consider all aspects of a person’s life—physical, emotional, social, and practical—ensuring comprehensive care. - Crisis Prevention
Early identification of potential issues helps prevent emergencies or breakdowns in care.
Why Choose Us for NDIS Support Coordination in Preston?
- Experienced Support Coordinators – Our team has in-depth knowledge of the NDIS, ensuring you receive expert guidance.
- Personalized Support Plans – We tailor our services to your needs, goals, and lifestyle.
- Strong Local Connections – We work with trusted service providers in Preston, giving you access to quality support.
- Empowering Your Independence – We help you build confidence in managing your NDIS plan and making informed choices.
- Advocacy & Problem-Solving – We stand by your side to resolve challenges and ensure you receive the best care.
- Flexible & Participant-Focused – We adapt to your short-term or long-term support requirements.
- Trusted & Reliable Service – We are committed to delivering compassionate, professional, and high-quality NDIS support.
How to Access Support Coordination?
If you have Support Coordination funding in your NDIS plan or need assistance requesting it, Disability Support Service Provider Preston is here to help.
Steps to Access Support Coordination
1. Check Your NDIS Plan for Support Coordination Funding
Support Coordination is included in an NDIS plan if you need help managing and coordinating your supports. You can check your plan under the “Capacity Building – Support Coordination” budget.
If you don’t have Support Coordination included in your plan but believe you need it, you may be eligible to request it in your next plan review.
2. Contact Your NDIS Planner or Local Area Coordinator (LAC)
If unsure about your eligibility or funding, speak with your NDIS planner, Support Coordinator, or Local Area Coordinator (LAC). They can provide guidance on whether Support Coordination is available in your plan or how to request it.
3. Choose a Trusted Support Coordination Provider
Once you have Support Coordination funding, select a registered and experienced provider like Disability Support Service Provider Preston to assist you. Our team works closely with you to understand your goals and match you with the proper support.
4. Develop a Tailored Support Plan
After selecting a provider, your Support Coordinator will help you:
- Understand your NDIS plan and funding categories
- Find and connect with the right service providers
- Manage appointments and service agreements
- Build independence and confidence in navigating the NDIS
5. Request Support Coordination in Your NDIS Plan Review
If you do not currently have Support Coordination but require assistance, you can request it during your NDIS plan review meeting. Your request should highlight:
- Why you need help managing your supports
- The complexity of your situation or needs
- How Support Coordination will help you achieve your goals
FAQs for Support Coordination Services
What is Support Coordination?
Support Coordination is a service that helps NDIS participants understand, manage, and implement their NDIS plan by connecting them with the right support providers and services.
Who is eligible for Support Coordination?
NDIS participants who need assistance coordinating support, managing service providers, or navigating complex support needs may be eligible for Support Coordination. It is included in the NDIS plan under Capacity Building – Support Coordination.
What are the different levels of Support Coordination?
There are three levels:
- Support Connection – Short-term assistance to connect with services
- Coordination of Supports – Ongoing help in managing multiple services
- Specialist Support Coordination – High-level support for complex needs
Can I choose my Support Coordinator?
Yes! You can choose an NDIS-registered provider like Disability Support Service Provider Preston to ensure you receive high-quality, personalized support.
How do I get Support Coordination in my NDIS plan?
If Support Coordination is not already included in your NDIS plan, you can request it during your plan review meeting by explaining why you need assistance managing your support.